Refund Policy

1. Overview

At Nextrox, we are committed to delivering high‑quality digital solutions that meet or exceed your expectations. If you are not completely satisfied with our services, we offer a transparent refund policy to ensure your confidence in working with us.

This policy applies to all services provided by Nextrox, including web development, digital marketing, and mobile application projects.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• Timeframe: Refund requests must be submitted within 30 days of the original purchase or project start date.
• Work Not Commenced: The refund applies to projects where no significant work has been initiated. If we have already begun design, development, or strategy work, a partial refund may be issued at our discretion, minus the cost of work performed.
• Service Failures: If a service fails to meet the agreed‑upon specifications or deliverable requirements, we will work to rectify the issue. If we are unable to resolve it, a full or partial refund will be considered.

Refunds are not available for services that have been fully completed and delivered, unless they materially deviate from the agreed scope.

3. Non‑Refundable Items

The following are not eligible for a refund:

• Setup & Onboarding Fees: Any initial setup, configuration, or onboarding fees are non‑refundable once the work has commenced.
• Third‑Party Costs: Payments made to third‑party vendors (e.g., domain registrars, hosting providers, SSL certificates, premium plugins, or software licenses) are non‑refundable as we pass these costs directly to you.
• Custom Development: Work that has been custom‑built to your specific requirements and has been delivered or deployed is non‑refundable, unless it fails to function as specified in the final acceptance criteria.
• Subscription Plans: Monthly or annual subscription fees for ongoing services (e.g., retainer marketing, maintenance) are non‑refundable after the first 14 days of the subscription period. You may cancel future billing cycles at any time.

4. How to Request a Refund

To initiate a refund request, please contact us in writing:

• Email: Send a detailed request to support@nextrox.ink with the subject line “Refund Request – [Your Project Name]”.
• Include: Your full name, project details, invoice number (if available), and a clear reason for the request.

We will acknowledge receipt of your request within 2 business days and aim to resolve it as quickly as possible.

5. Processing Time

Once your refund is approved, we will process the repayment using the original payment method. Please allow 7–10 business days for the refund to appear on your bank statement or credit card, depending on your financial institution’s processing times.

We will notify you via email once the refund has been initiated.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

For projects under an active agreement, the policy in effect at the time of your purchase will apply.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to us:

• Email: support@nextrox.ink
• Phone: +1 865 431 1504
• Address: 901 BROADWAY UNIT 24210, NASHVILLE TN 37202